Monday, June 10, 2013
Lesson #146: Pitfalls Around Earnouts (and Why They Rarely Payout)
Posted By: George Deeb - 6/10/2013Following up on Lesson #145, issues to consider before selling to big companies , I wanted to drill down deeper on earnouts, and potenti...
Following up on Lesson #145, issues to consider before selling to big companies, I wanted to drill down deeper on earnouts, and potential pitfalls to avoid, as earnouts rarely payout as expected.
First of all, what is an earnout? An earnout is typically a performance-based payment that has been agreed to be paid to selling shareholders, above and beyond any payments received upfront at closing the deal. So, for example, let's say a buyer is willing to pay you $1MM upfront at closing, and up to $4MM additional proceeds if your EBITDA exceeds a certain level within one year of closing. That $4MM part of the deal, is the earnout portion, tied to future performance of the company.
Earnouts typically never pay out they way a selling company is hoping they will, emphasizing the importance of making sure you are 100% content with the upfront proceeds only, in the event the earnout payout ends up being zero. The reason earnouts rarely payout as planned are numerous, including: (i) the way it was actually written, which can end up benefitting the buyer; (ii) the buyer is not naturally motivated to have their behavior drive additional proceeds to the seller; (iii) typically, the pace of business post a sale is materially slower than life before the sale; and (iv) unexpected things can happen, that may or may not be in your control. I will address each of the points below.
The devil is in the detail, in terms of how an earnout gets written. The first issue is whether it is driven by future revenues (which is in seller's benefit) or future EBITDA (which is in buyer's benefit). Revenue is 100% clear and clean, but buyer's do not want sellers to load up marketing losses tring to juice up revenues to get a higher payout. And, on the flipside, sellers should be wary of an EBITDA based earnout, because after they sell the company, there could be a lot of corporate expenses which may be pushed down to your divisional level, that hurts EBITDA and the earnout.
In addition, earnout payment calculations can be manipulated by other things, like making adjustments for any net working capital changes of the company. And, balance sheet movements are a lot harder to control than income statement movements. For example, you can't control how fast your vendors pay your accounts receivable owed to you, meaning any inflation in your collection time, could decrease your earnout payment. Same type of thing around any capital expenditure based adjustments, where any monies you spend on needed asset purchases to drive your growth, could also end up hurting your expected payout.
And, let's face facts, a buyer is typically more than happy to wait a year before investing a lot of their promotion support in your business (which you are most likely hoping for to drive the earnout). From a buyer's perspective, why pay $5MM for a business, when they can pay $1MM, with no additional earnout payments made. So, unless you detail otherwise in your agreement, don't expect the buyer to be doing a lot of sales or marketing favors for you doing the earnout period.
Or worse, protect yourself from the buyer loading up a lot of expenses during the earnout period, which can hurt your payout. For example, sales & marketing expenses today, which will help long term growth of the buyer, will typically come at a loss during the earnout period until the future revenues are driving for the buyer well after the earnout period has ended (great for them, horrible for you).
And, as mentioned in Lesson #145, when selling to big companies, don't expect the way things operated for your company will be the same after the sale. Typically, the pace of business will get a lot slower, based on both new corporate tasks required and the slower decision making process of bigger companies. So, you may not be swimming in a pool of water any longer, you may be swimming in a pool of molasses. And, any slowdown in pace, could impact your ability to maximize the earnout payout.
Then there is the list of all the unexpected things that could happen during the earnout period, which can hurt the payout. Perhaps there is a big hit to the economy, like there was around 9/11/01. Or, some hurricane wipes out your home office in New Orleans. Or, your salesperson is "cooking his books", to drive more commissions, to only find out the contracts were never real too late in the earnout period to actually make up for the unexpected shortfall. This last point actually happened to one of my businesses, during its earnout period, costing the shareholders around $3MM of additional proceeds!!
So, as you can see, I am pretty bearish about earnouts. But, sometimes you have no choice, in order to get your shareholders a reasonable way to acheive their ROI objectives. So, when you use an earnout structure, make sure: (i) it is "iron clad" in its drafting, so no confusion and no opportunities for the buyer to manipulate the calculation; (ii) negotiate for the buyer to bring full promotional support day one, at no impact to the payout calculation; (iii) make sure you are realistic on what life will be like post the sale, to make you are still happy with the deal with slower growth assumptions; and (iv) make sure the business is largely run as-is until the earnout period is ended, to prevent any unexpected buyer expenses, decisions or process from negatively impacting the earnout.
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Monday, June 3, 2013
Lesson #145: Issues to Consider Before Selling to Big Companies
Posted By: George Deeb - 6/03/2013I was lucky enough to be involved with two startups that were both sold to $1BN revenue businesses: iExplore was sold to TUI Travel , ...
I was lucky enough to be involved with two startups that were both sold to $1BN revenue businesses: iExplore was sold to TUI Travel, and MediaRecall was sold to Deluxe. In both cases, the investors were excited to get an exit and return on their investment, and the founders were excited about joining up with a big company to help accelerate growth. But, despite the best of intentions of parties on both sides of the transaction, integrating a startup into a big company can present numerous challenges which we will discuss in this lesson.
I think the key challenges revolve around: (i) having realistic expecations of what the big company can really do for you; (ii) handoffs between the people that negotiated the deal and the people integrating your startup into the big company; (iii) the slower speed of making business decisions; (iv) the bureaucracy and procedures of bigger companies; and (v) issues related to any earnout payments that may be paid down the road. I will tackle each of these points below.
Startups can easily be "romanced" by the idea of getting tied up with a bigger company. And, for logical reasons. Big companies typically have bigger budgets to spend on product development and marketing, a bigger base of customer relationships to tap into and a well-known brand name to assist with trust and credibility of your sales efforts. But, unless specific support is well-documented upfront in the merger or sale agreement, often times, big companies will not bring the dramatic upside the startups are expecting. There are many reasons for this, mostly stemming from a big company's focus on other more important areas of their business. So, "seller beware" and make sure you get everything you are hoping for well detailed in writing.
Related to this first point, is the drop-off of focus and support the further you get away from the people that actually negotiated the deal. Typically the people that negotiated the deal, are not the same people that will implement the deal. So, your future success is riding on people you have never met before, who may or may not be equally incentivized to see you succeed. Big companies are full of busy people, typically set up in various fiefdoms internally. The last thing they need is another project on their list, to help a startup they have never heard of before. So, where you can, make sure the people who will be implementing your deal, are the same people involved in negotiating the deal, so nothing gets lost in translation in the handoff, as to the importance of the transaction to both parties. The deal has to be material in scope and equally important to both parties to succeed.
And, for all you fast-paced, A-type personalities that like to make quick decisions and move at lightspeed, get ready to jump into a pool of molasses in comparison. Big companies just naturally take longer times to make decisions. They are typically consensus-building organizations that need buy-in from the various stakeholders involved in any project. So, what used to be a five minute decision stand alone, could easily become a month long process. So, make sure you are ready for this material shift in culture and personality.
Related to this is the higher level of bureaucracy and procedures that come from being part of a bigger company. Think about all the budgeting processes that now need to be approved. Think about all the monthly financial reporting in consistent formats and new systems. Think about legal having to get involved to approve any new contracts. Think about HR getting involved in any new hires. As an example, my CFO at iExplore said he lost 25% of his former startup day, having to deal with all the corporate requirements each month. So, get ready for these unexpected strains which may create additional needs for your business.
And, the last point relates to earnout payments negotiated in the deal. Earnouts are any additional monies the selling shareholders may receive from the buyer, based on the future performance of your business post the sale. These payments can be tied to future revenues, EBITDA or whatever other metrics that are mutually agreed upon. The problem is, earnouts rarely get paid out. And, when they do, they are materially lower than expected. So, don't get romanced by the deal value assuming the earnout will be paid in full; make sure you are happy only with any upfront payments made, assuming no earnout is ever paid down the road. If not, renegotiate the deal or walk away. This is a complicated topic, which I more fully address in Lesson #146.
In addition, be sure to re-read Lesson #135 on why big companies struggle with innovation, for additional considerations here. As merging startups with big companies, is often like trying to merge oil and water, culturally, at the root DNA level. Just make sure you are clear on what you are really signing up for as an employee of a bigger business.
The most important thing is to make sure both parties are 100% in agreement on: (i) why the deal makes sense to both parties in the first place, and (ii) the execution plan, budget and timeline after closing, to make sure no disappointments by either party post transaction. As an example, if the big company is simply taking a competitor out of their way, prepare to die on the vine. Or, if the big company does not provide sales & marketing support for its other businesses, it most likely won't provide much support for your business. Or, if they do bring support, it may come a year down the road, not the month after the deal, given their pace of doing business.
Please do not read this lesson from the perspective that you should never do a deal with a big company, or that deals with big companies never work. That is not the intention, as these deals can often work perfectly to plan and expectation. I just wanted to make sure you were aware of potential pitfalls to avoid.
For future posts, please follow me at: www.twitter.com/georgedeeb. If you enjoyed this post, please click the social sharing buttons to share with your social networks.
Tuesday, May 28, 2013
Chicago Venture Capital Firms & Angel Investor Networks
Posted By: George Deeb - 5/28/2013Below is a list of selected venture capital firms that are actively investing in Chicago. All of them will look at technology related s...

Below is a list of selected venture capital firms that are actively investing in Chicago. All of them will look at technology related startups, although many invest in additional industries, as well. Please research these venture capital investors at their linked websites, to see who may be the best fit for you. I organized this venture capital list in terms of stage of investment focus, from early to late stage investors. So, please don't reach out to these Chicago VC's if you do not fit their target criteria. And, be sure to research their specific technology focus on their websites (e.g., healthcare, education, digital media, SaaS), to make sure your business is a fit for them. I have added notes below, if they were available from their websites. Also, as a reminder, don't blindly cold call these Chicago venture capital firms. It is always best to have a warm intro into one of their partners, where Red Rocket or others may be able to help here.
ANGEL INVESTOR NETWORKS IN CHICAGO
Chicago ArchAngels medical, green tech, clean energy, fin svs., education, CPG, others
Cornerstone Angels clean tech, software, internet, mobile, mfg., industrial, consumer, food/bev., biz svs., health, medical
Harvard Angels generalist
Heartland Angels science, retail, mfg., distribution, telecom, info tech
Hyde Park Angels digital media/tech, biz/fin. svs., consumer, health
Irish Angels
MD Angels
Pipeline Angels women founders
Purple Arch Ventures co-invest along other VC's; generalists
West Suburban Angels info tech, biz svs., industrial, finance, CPG, health
SEED STAGE VENTURE CAPITAL (Up to $250K checks from $0 revenues)
Founder Equity
Fulcrum Investing all industries, 25% pre-revenue, $25-$100K checks
G2T3V insurance, auto, media, marketing, data, customer satisfaction, tech, education
Harbor Street Ventures
Illinois Ventures university based research
Impact Engine education, health, better economy, lower resources
Jumpstart Ventures
KB Partners tech, medical, industrial, real estate, consumer
KGC Capital
Kilmahew Group food, food service, healthcare tech, SaaS, virtual reality
Koh Founders B2B, marketplace, health, AI, messaging, IoT, inefficiencies, software, svs., mobile
Laveer Capital consumer, business, real estate
Listen Ventures brands
M25 Group Midwest, generalist
Motivate Venture Capital generalist
Network Ventures Midwest, marketplace, networks, platforms
New Stack Ventures Midwest, IoT, smart hardware, space tech, deep tech, frontier tech
OS Fund "see beyond our lifetimes"
Propellant Ventures Midwest and Southeast, leading edge companies
Rebellion Partners financial, B2B marketplaces, cloud, data
Ringleader Ventures health, insurance, consumer
Vue Ventures for Midwest startups.
Washing Pond Ventures software, consumer, B2B, social enterprise, events
West Loop Ventures financial tech
Also, be sure to research this list of Chicago startup accelerators as some invest capital.
ARCH Venture Partners life sciences, physical sciences, info tech
Abundant Venture Partners human wellness, performance & engagement
Batterson Venture Partners high tech, bio tech, energy, medical, media
Bluestein & Associates tech-enabled services, food related (retail/cpg/supply), ecommerce/retail
Breakpoint Ventures real estate, law, tech, financial
Ceres Venture Fund Midwest, health, info tech, biz svs.
Corazon Capital
DRW Venture Partners financial, technology
Energy Foundry energy
FireStarter Fund digital tech
Garland Capital
Graphene Ventures B2B SaaS, collaboration economy, mobile svs.
Guild Capital contrarian, non-VC friendly, underserved geographies
Hyde Park Venture Partners Midwest, B2B SaaS, consumer marketplace
Independence Equity natural resource utilization
Lakewest Venture Partners Chicago, generalist
Lead Lap biz svs., consumer
Math Venture Partners
Next Gen Venture Partners "network driven", like an angel network
Nin Ventures crowd-based, finance, education, internet, digital media, mobile comms, cloud
Nine Four Ventures real estate related technology
Sandbox Industries health, food/agriculture
Synetro Group B2B software, biz svs., niche CPG
Wicklow Capital
SERIES A STAGE VENTURE CAPITAL ($500K-$1MM checks in $500K-$1MM revenues)
Breakout Capital consumer that can leverage their inhouse creative agency (fundless sponsor)
Bridge Investments biz svs., SaaS, consumer, ecommerce, niche mfg., health, real estate
Chicago Ventures ecommerce, data, education, health, marketplace, media, payments, SaaS
Cultivian Sandbox food/agriculture
LEO Capital entertainment, youth, internet, mobile, health
Lightbank generalist
Jump Capital enterprise SaaS, fin tech, health, marketplace
Moderne Ventures real estate, mortgages, fin. svs., home svs.
OCA Ventures tech, financial, education, health
Origin Ventures ecommerce, digital media, ad tech, SaaS
Promus Ventures analytics, data, mobile, digital media, connected web
Purple Arch Ventures generalist co-investors of Northwestern alumni
Red Barn Investments
Second Century Ventures SaaS, data, digital media, fin tech, biz. svs.
7 Wire Ventures health
2x Partners consumer products, food
Wintrust Ventures
SERIES A/B STAGE VENTURE CAPITAL ($1-$5MM checks in $1-$5MM revenues)
Apex Venture Partners tech svs., (B2B and B2C), info tech, clean tech
Baird Venture Partners health, industrial, technology, services
Duchossois Capital health, education
First Analysis technology, health
Kenex Holdings (can do seed stage too) mfg., food/bev, agric., transport, logistics, infrastructure
MK Capital digital media, data, sotware, education
Matthew Pritzker Company
Method Capital B2B tech in Midwest
Pritzker Group Venture Capital consumer, enterprise, health, emerging
R7 Partners "big things"
Range Light active life, natural foods, tech svs.
Romar Partners B2B tech
SERIES B/C STAGE VENTURE CAPITAL ($5-$20MM checks in over $5MM revenues)
Adams Street Partners software, mobile, health, security, finance
Chicago Growth Partners education, tech svs., health, industrial
JK&B Capital comms., info tech, health
Merrick Ventures marketplace
Sterling Partners biz svs., education, health
CORPORATE VENTURE CAPITAL FUNDS
Abbott Ventures
Abbvie Biotech Ventures
Allstate Investments
Baxter Ventures
Blue Cross Blue Shield Venture Partners
CME Ventures
DV X Labs (DeVry EdTech Accelerator)
Mondelez Shopper Futures
Motorola Solutions Venture Capital
Walgreens Well Ventures
FAMILY INVESTMENT OFFICES
See this list of Chicago family offices
REGIONAL VENTURE CAPITAL FIRMS THAT LOOK AT CHICAGO DEALS
Beringea (Detroit)--Series A/B stage, helath, life svs., info tech, clean tech, CPG, mfg., media, biz svs., retail, leisure
Blossom Street Ventures (Dallas)--Series A stage, generalist.
Castlestone Capital (Dallas)--Seed stage, SaaS, finance, health, enterprise apps
Calumet Ventures (Madison)--Early stage, Midwest
Chrysalis Ventures (Louisville)--Series A/B stage, health, technology
CID Capital (Indianapolis)--Series B/C stage, CPG, industrial products
Connectic Ventures (Cincinnati Area)--Seed stage, tech
Drive Capital (Columbus)--Series A stage
Dundee Venture Capital (Omaha)--Early stage, ecommerce, SaaS, consumer networks
Firebrand Ventures (Kansas City) --Early stage, Midwest, generalist
4490 Ventures (Madison)--Series A, Midwest, software, or enabled IoT hardware in health, mktg, business services, industrial, agriculture, logistics, transportation.
Grand Ventures (Grand Rapids)--Seed/Series A stage, Midwest, mfg., agric., energy, food, transp. and mobility
Huron River Ventures (Ann Arbor)--Early stage, Midwest, agric., energy, transport
Matchstick Ventures (Minneapolis)--Early stage
Mercury Fund (Houston)--Early stage, Mid-Continent, enterprise B2B, SaaS, cloud computing, data
NorthCoast Technology Investors (Ann Arbor) Midwest, software, comms., mat. sciences, medical
Omphalos Ventures (Minneapolis)--Early stage, consumer, health, info tech
Open Prairie (Illinois/Michigan/Kansas)--Early stage, agric., life sciences, medical, software, info tech, energy, mfg., real estate
Pallasite Ventures (Vancouver)--Seed/Series A, technology, CPG
Plymouth Ventures (Ann Arbor)--Series A stage, Midwest, B2B
Resonant Venture Partners (Ann Arbor)-Seed/Series A, super compute, security, industrial IoT, cloud
RPM Ventures (Ann Arbor)--Early stage, B2B SaaS, cloud, social infrastructure, marketplace, auto
River Cities Capital (Cincinnati)--Series A/B stage, health, info tech
T Gap Ventures (Kalamazoo)--Series A/B stage, software, life sciences, medical, internet infrastructure, specialty mfg., plastics, data/comm tech
Venture Investors (Madison/Ann Arbor)--Seed/Series A, health, health tech
Vine Street Ventures (Cincinnati)--Early stage, internet, mobile
In addition, don't forget, many startup accelerator or incubator programs in Chicago will also provide cash for their startups. And, there are many other anonymous angel investors who invest in startups, that you need a solid introduction into those high net worth individuals. So, be sure to tap into your networks for these other sources of capital.
For future posts, please follow me at: www.twitter.com/georgedeeb. If you enjoyed this post, please click the social sharing buttons to share with your social networks.
Monday, May 20, 2013
Lesson #144: Remove All Friction From Your Sales Process
Posted By: George Deeb - 5/20/2013In physics, friction between two items creates resistance, impeding maximum velocity. The same holds true in business; any friction cre...
In physics, friction between two items creates resistance, impeding maximum velocity. The same holds true in business; any friction created between you and your customers, will limit your full sales potential. So, this lesson will help you identify what types of things create sales friction for businesses, and how best to "lubricate" those issues for maximum sales performance.
To me, sales friction is typically bundled into the following categories:
RESISTANCE TO COMPANY OR BRAND
If a customer does not trust a company, it will not do business with that company. So, you want to do everything you can to increase trust around your brand. This includes: (i) having a professional looking website; (ii) visible customer reviews from happy past customers; (iii) featured mentions in brand name media outlets; and (iv) icons and high scores from reputable credibility checkers (e.g., Better Business Bureau, TRUSTe privacy), to name a few. Put on the hat of your customers, and ask if you would make a first purchase from your company, if you knew nothing about it. Startups have the biggest hurdles here, so do whatever you can to alleviate any fears customers may have about buying from your business. And, keep religious focus on your company reputation, especially in social conversations, to learn what people are saying about your business, and to address such items.
RESISTANCE TO PRODUCT OR SERVICE
If a customer does not like the product or service being offered, compared to other competitive products or services in the market, it will not do business with that company. So, take a critical look at all the competitive products or services that are available in your market, and compare your own business, to see how you stack up. Does your product or service have better functionality and features? Do you have better customer service? If not, go back to the drawing board, to figure out how you can gain a competitive advantage. And, clearly communicate such competitive advantage in your marketing materials.
RESISTANCE TO PRICING
If your prices are too high, or do not bring a high enough value to your customers, they will never buy from you. My rule of thumb is to price your product or service, at a discount to your competitors, on things that are largely similar. Or, price your product at the same level as your competitors, but add in additional features and functionalities, that makes the consumer feel they are getting a "bigger bang for their buck" and more value when buying from you. In Lesson #143, we talked about "freemium" pricing techniques, which I think work great for removing any price related friction from the sales process, as who isn't going to be willing to try out a product for free? And, when comparing prices, be sure to fully load your prices for things like taxes, fees and shipping, as your customers will be doing the same.
RESISTANCE TO POLICIES
If there are any surprises in the purchase process, or the consumer has any sense of fear related to the purchase or the company's policies, they will abandon their cart and not purchase from you. This includes things like: (i) do you offer free shipping; (ii) can customers return products to you with free shipping; (iii) can customers return the products to your stores, as well as your online fulfillment center; (iv) do you offer an unconditional customer satisfaction guarantee; (v) do you provide cash refunds, or only store credit; (vi) did you include any unexpected service charges, on top of the product price; (vii) did you give customers the option to locate inventory in your closest store, in case they are nervous about buying online; and (viii) did you give the customer the option to book over the phone, in addition to the web. Make sure you are 100% customer-friendly in all of your policy making.
RESISTANCE IN USER EXPERIENCE
If buying from you is not easy, customers will shop elsewhere. So, it is critical you optimize your user experience. This includes things like: (i) keeping your site speed fast; (ii) making it easy to find items with site search and navigation; (iii) having a clean site page design that is not cluttered or confusing; (iv) using nice photos or videos to help sell the products or services; (v) offering a live chat option for answering questions while people are shopping the site; (vi) showing sample reports or screenshots of what customers can expect from your service; (vii) making sure inventory is in stock; (viii) making sure it is clear what date the product will be shipped and received by the customer; and (ix) keeping any order forms as short and sweet as possible, without too many fields to fill in.
So, as you can see, there are lots of potential friction points between you and your customers. Make sure you are doing your best to have a few friction points as possible, and optimize your business for maximum sales performance of each over time.
For future posts, please follow me at: www.twitter.com/georgedeeb. If you enjoyed this post, please click the social sharing buttons to share with your social networks.
Monday, May 13, 2013
[NEWS] Red Rocket Blog Readers Save 15% on Techweek Chicago Passes
Posted By: George Deeb - 5/13/2013Techweek is one of the premier technology focused conferences and expos in Chicago each year. Thousands of people attend to hear presentat...
This year's event is only a few weeks away and will be held from June 27-29, 2013 on the 8th floor of the Merchandise Mart in Chicago. You are recommended to purchase tickets early, as the prices rise the closer you get to the event date. For tickets purchased this week, the general admission prices are $30 for the expo only or $475 for the conference and the expo (compared to $45 and $650 at the door).
But, Red Rocket has negotiated a 15% discount for all its blog readers. Which means, if you purchase your ticket this week, using the graphic link below, your price will be $25.50 for the expo only or $403.75 for the conference and the expo.
Hope to see you all there. The event is well worth it!!
For future posts, please follow me: www.twitter.com/georgedeeb. If you enjoyed this post, please click the social sharing links to share with your social networks.
Monday, May 6, 2013
Lessons in Entrepreneurship: Skylanders (Upselling on Steroids)
Posted By: George Deeb - 5/06/2013Following my last Lesson #143 on upselling techniques , I wanted to share this case study on Skylanders , the popular video game franchise ...


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