A common mistake I see with clients is with their organizational structure, often running their businesses with separated departmental silos. As an example, which I will focus on this post, they think it is the sales department's job to sell accounts, and the operations department's job to service accounts, with a clear hand-off once the sale is closed, and very little collaboration between the two. That is a big mistake which I will address below.
Read the rest of this post in Forbes, which I guest authored this week.
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